FAQs / General Questions

What are your shipping rates?

All rugs are shipped free of charge within the continental USA. If you live outside this area and are interested in purchasing a rug from us, please contact us to determine shipping rates.

Do you accept returns on rugs?

No, all online purchases are considered final.

Are all your rugs new?

The vast majority of our rugs are new, however we do offer some used rugs that may have slight imperfections. Our used rugs are discounted depending upon their condition. All used rugs are marked as such on the site.

I saw a rug on your site that I like. Can I come to your store to look at the rug in person?

Absolutely! We're located in Bel Air, Maryland. If you're not too far away, please visit us.

What are you store hours?

Mon, Tues, Wed, Fri & Sat: 10- 5 pm
Thurs: 10 am-8 pm

Do you repair damaged rugs?

Yes! In addition to repairing damaged or worn rugs, we also offering a cleaning service for oriental rugs.

Do you purchase used rugs?

Yes we do, however in most cases we prefer to offer a trade-in value. Please give us a call to arrange an appraisal or send us a recent photograph of your rug.